Why Choose A Custom Bed & Headboard by Jordan Pelto?
Since 1998, the heart of our operation and the lifeblood of our process has been that we build every bed and headboard custom, specifically to our client's needs and desires with uncompromising attention to quality and detail.
We are proud that we are able to work from our clients concepts and ideas, and also draw inspiration from the multitude of resources around us such as Pinterest, Houzz, World Class Interior Design Firms and other great furniture design companies. Because we have the ability to combine styles and designs from any source, every project is ultimately a one-of-a-kind headboard or bed frame that is not available anywhere else.
3 YEAR WARRANTY
We build our products to last a lifetime under normal everyday use. The quality of each piece is checked over and ensured during every process of manufacturing.
To give our customers ample amount of time to use and exam the product to ensure that everything meets or exceeds our clients standards we offer an ABOVE industry standard 3 year warranty that guarantees all of our products to be free from defects in materials & workmanship.
WE UNDERSTAND LIFE HAPPENS,
AND WE'LL BE THERE FOR YOU.
We have been there for our customers over the last 20 years when life happens, and we will be there for you. Pet Stains, Water Damage, Careless Moving Companies, Kids coloring, we have been there for our customers.
We have been part of a lot of unique stories over the years, and we understand. Life happens. We will help to fix whatever the issue at minimal cost to you during the lifetime of ownership of our product.
Custom Order Terms of Sale
Custom orders begin production immediately and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed. Final balance is due upon completion and final approval by customer of product.
Our Materials Include:
Kiln-dried hand-selected lumber and the highest quality padding and upholstery materials. All joints are glued, screwed and blocked for maximum stability. Furniture legs are custom select from catalog.
We use only non-toxic foam and padding. Organic padding can be used by request at an additional cost.
Fabrics that we provide are all durable, easy maintenance as well as easy to clean. They are also a great value. We are more than happy to use our clients fabric should they decide to want to provide their own.
Who We Ship WIth
Unless requested otherwise, we ship with Saia Freight. Service is CURBSIDE delivery with lift gate for residential deliveries. It is recommended to have someone available to assist moving order upon receiving. Freight drivers are not full service movers and do not bring furniture inside customer's residences due to liability.
White Glove Delivery Service
Customers can request White Glove Delivery, in which a separate service will bring the furniture into the home, setup furniture in requested place(s) and remove all packing materials.
White Glove delivery service may be available upon request, at an additional charge.
Deliveries to Remote Areas
Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carriers required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate.
Other Important Details
Phone number is required with every freight shipment to ensure smooth delivery - carriers will call to schedule delivery.
All deliveries are to be done during business days / hours. Freight carriers only operate during business hours and business days. Weekend deliveries are not available at this time.